Vallmor

Contact us

At Vallmor, every detail matters, including your experience with us.
Whether you have a question, need assistance with your order, or simply wish to reach out, we are always at your service.
Get in touch with our dedicated team, we will be delighted to assist you with the attention, discretion, and care that define the Valmor experience.

Contact email: support@vallmor.com

Customer Support Hours:
Monday to Friday: 10:00 – 18:00 (Lisbon time)
Saturdays, Sundays and Public Holidays: Closed

We respond to all messages within a maximum of 24 business hours.
Thank you for placing your trust in Valmor, where time is more than precision: it is elegance.

Frequently asked questions
How long does it take for my order to arrive?

Once shipped, orders typically take 7 to 12 business days to arrive, depending on your location. You can track your order status using the tracking link provided in your confirmation email.
How can i track my order?

The tracking code is sent to you along with the order confirmation email right after your purchase. You can use it to check the status of your delivery here:Track Order
What is your return and exchange policy?

You can return your order within 15 days of receiving it if you’re not satisfied. The item must be in its original condition and packaging.
For defective items, we offer replacements or refunds once we inspect the returned product.
Are delays common?

Delays can occur due to high order volumes, especially during peak seasons. Tracking updates may take up to 3 days to appear. If your tracking information hasn’t been updated after this period, please contact us.
Remember, the standard delivery timeframe is still 7 to 12 business days after shipment.
What guarantees do you offer?

We stand by the quality of our products with:

  • 2 Year Warranty: Covers manufacturing defects.
  • 15 Day Satisfaction Guarantee: You can return your order within 15 days if you’re not satisfied.
Is itpossible to change my order or shipping address?

Yes, you can modify your order or update your shipping address within 24 hours of placing the order. Contact us immediately with the correct details so we can make the necessary changes.
Do you offer item replacements for free?

Yes, if your watch is defective or damaged upon arrival, we’ll replace it at no additional cost. Simply contact us with proof (photos or videos) of the defect to initiate the process.
I have a different question.

You can contact us through the contact box above. We will do our best to help you as soon as we can.